andy wrote:CTRNutter don't go making hasty decisions fella

I havent put all of the story on here just in case VW pull a trump card out and we can deal with the situation like adults but at the moment they're service has been shocking, I'd like to stress this is VW UK not the dealership!
A little taster for you, I have told them I am not driving the car on the motorway over the easter holiday, (the mechatronics has been known to switch off all together whilst the car is being driven, I'm not risking that at 70 mph) They're reply was the dealer doesnt have a courtesy car available but they'll arrange something, fine thats great I thought, until a hire car company calls me up asking for my details then continue to let me know they want a deposit and they'll charge me for the use of the car etc!! Back onto VW to explain what I have been told, but they couldnt care a less and pass it back over to the dealer, In the end the delaer have stated they'll pick up the cost of the hire but I still have to pay the 150 deposit! My reply was I'm not paying a penny more than the 27k I have already paid for goods not fit for purpose, this is not my fault and to be perfectly honest I would also have prefered like for like not a 1.4 golf 5 door manual (not thats a big problem just making my point a little clearer). I still havent heard back from them and this has been going on for two days, Just to get a courtesy car while mine is off the road.
Oh and VW's response when I first informed them about the gearbox "what do you want us to do about it" Some will think I might be over reacting but I have never experienced such a pathetic excuse for aftersales in my entire car ownership!