When I try to open the hatch, it 'pops' but does not open. I can push it closed, and wedge my fingertips under it when I push the button, then I can open it. I assume this is not 'right', but I have only one example here.

It's a German market 2009 model.
I suspect weak struts(although they seem to hold the hatch up quite well), but does anyone have another suggestion?
