No display on RNS 510 satnav system - please help

[jayroc]

Hi guy,
I hope you can tell me what might be wrong with the display / screen on my RNS 510 satnav system
The LCD screen and display suddenly stopped working and now just shows a blank white screen.
Has anyone ever experienced this before?
I hope you guys can tell me what might be wrong.
I look forward to your advice and reply.
thanks,
Jay

[iforland]

I had this on mine, did a bit of searching and several sites suggested a lose cable inside (I took it apart - nothing), other sites suggested a firmware update could fix (did firmware upgrade - nothing), finally got to new main board required at a repair centre (can't remember which one but there are loads if you search for them) - they wanted £250 - so I sold it on ebay for £100 and bought a second hand one!!

[jayroc]

iforland,
thanks for your response and advice. The car is still under warranty so I'm taking it straight back to the dealer to sort it out. It's their problem!!!

[roc82]

Did you managed to find out what was the cause for the white screen? I am currently having the same issue.
I've removed the RNS hoping that the issue will be a loose cable, but nothing.

Cheers

[jayroc]

Yes! I was told it's the motherboard and so it was replaced and it's now working fine.

[roc82]

Thanks mate.
If you don't mind asking, what was the cost of the new motherboard?

Cheers

[jayroc]

The dealer told me that the job was contracted to a company that specialise in car audio and satnav. The dealer did not disclose what it cost them to replace the motherboard.
As you may be aware a new RNS from dealer cost £1700 but you may want to consider buying a much cheaper used one online or from a company that specialises in car audio satnav.
I used VW Citygate but I would not recommend them due to bad experience and poor customer service.
Hope this helps.

[roc82]

Thanks jayroc

[iforland]

Hi there, when one of the speakers on my RNS510 stopped working this guy was really helpful and sold me the part to fix myself.

http://www.rns510repairserviceuk.com" onclick="window.open(this.href);return false;

[roc82]

Thanks mate

[jayroc]

Roc82,
I believe a company called BBA REMAN can repair or replace the device for you.
Contact details:
Unit 1 Stirling Park
Laker Road
Rochester
Kent
ME1 3QR
United Kingdom
Tel: +44 (0)1634 687222

[roc82]

Thanks mate, really apreciate your help
The only problem would be that I am quite far from UK, so I guess I would have to search a local repair shop, or go to a vw dealership.
Cheers