Anybody bought a used car from Inchcape?

Talk about general things related to the new VW Scirocco in here.
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mistercrabb
Posts: 2
Joined: Fri May 10, 2013 12:01 pm
In: Rising Blue
With a: Manual box

Anybody bought a used car from Inchcape?

Post by mistercrabb »

Hey, bit of a confusing one. Last May I bought a 58 plate Scirocco (~40k miles) from Inchcape in Cirencester. Now, I assumed it came with a 12-month VW used car warranty, and that's definitely what was implied by the salespeople. However, I've rung up Inchcape and Dasweltauto (I was given a dasweltauto folder with warranty contact details on) and neither of them have my car listed on the system as being under warranty...

This is not good because my clutch has started to make loud squealing sounds under load (it's not slipping) and I have a feeling I'm going to need a clutch replacement...

What should I do next? All I have is a dealer care document saying that I chose not to purchase an extension to my [12] month warranty (the 12 was filled in by the salesperson), signed by myself and the salesperson.
AaronMc
Posts: 112
Joined: Thu Aug 22, 2013 6:23 pm
I drive a: GT 2.0 TSI
In: Candy White
With a: Manual box
Options: Black Pack inc 19" Luganos, Piano Black Dash Inserts, Heated Vienna Leather, Dynaudio, Scirocco R Pedals, Parking Sensors, Needle Sweep Activated, Black VW Badges, Debadged, H&R 35mm.

Re: Anybody bought a used car from Inchcape?

Post by AaronMc »

Raise the issue with customer of care mate. Pointless dealing with them if they aren't being helpful!
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