Anyone had their customer satisfaction survey?

[maisbitt]

I got a customer satisfaction questionnaire from a German company acting for VW almost a week ago. I hadn't filled it in at that point, so the persistent buggers sent me another. I was filling it in last night - slating the smearing wipers and creaky bootlid, but was pleased about everything else - hopefully the message will get back to VW to sort these 2 issues out.

Have I been randomly chosen, or is everyone else getting these surveys too? First time i've ever had one, and this is my 5th brand new VW i've bought.

[JakeH]

I received exactly the same last week and then another one too as I hadn't returned the first. Reckon it'll be the wipers and the dreaded rattle sound at 2000-3000rpm that gets listed in mine. Worth a try to see if these things can get sorted in the future.

[Crafty]

got one as well, put down the same issues

[nickp]

My survey came in the form of a phone call about a month after I got the car.
Probably the same list of questions as the written version where I had to mark a load of questions relating to my purchase experience, out of 5.
Although I'd developed the wiper smear by then I gave my dealer 5/5 in ever category. Mainly for the benefit of my salesman who gave me max discount without question and kept me well updated during the wait for the car.
Apparently if you don't give full marks in each section then the salesman doesn't get his commission.
Anyway it didn't stop me bringing the car back twice for the wiper problems later on and it looks like the full marks I gave were merited as the latest set of wipers they gave me seems to have fixed the smear (so far).

[maisbitt]

nickp:

That's a different survey, from VW UK (or an appointed agent/contractor). My saleswoman said I might get the call within a week of getting my new car, but I didn't. She did ask me if i'd score her max (so she'd get a bit of a bonus). I suspect that your phonecall was more to do with how you were treated by your dealer than overall satisfaction with car build quality/reliability.

The one I got was about 8 pages long and you had to tick certain boxes for each section and give some comments to explain your choices. It came with a freepost envelope back to Germany.

It didn't seem to be Scirocco dedicated, I got the impression that anyone who'd bought any VW car could get one.

[Deacon]

Yep, I had this one too a few months ago. I never got the dealership survey call unfortunately beacuse they were absolutely rubbish and it would have been nice to share that!

Deacon

[skippy]

Apparently VW tried to call me at home within a couple of weeks of taking ownership (this was March), but I was always at work when they called and they have never called me back. Shame as I was very pleased with my dealer, but there was never any follow up from the dealer itself although they did reply to questions I had very promptly.

[ZephyR]

I've only had the dealer feedback call (which did go on a bit) but I was happy to give my dealer top marks.
Perhaps the VW car survey comes later when you've had time to live with your new car. Not a lot of point asking you when you've only had it a couple of weeks I guess.

[nickp]

nickp: I suspect that your phonecall was more to do with how you were treated by your dealer than overall satisfaction with car build quality/reliability.

The one I got was about 8 pages long and you had to tick certain boxes for each section and give some comments to explain your choices. It came with a freepost envelope back to Germany.

Yes you are probably right. I think I answered about 10 or 15 questions in all and there was nothing directly Scirocco related.
I think there were only a couple of questions about how happy I was with the car itself but mostly they were about how I rated my general purchasing experience.
I normally wouldn't bother answering a long survey but I answered that one for the benefit of my salesman who as I said didn't do a bad job.
I'd be up for answering a Scirocco specific survey though if VW want to send me one.