what Should I ask for

[clown99]

Picked car up Friday great, but was told that they had not applied the vpp due to it not setting in the cold weather ok no problem to it back today for that to be done which it has. I thought I show some people the car last night pulled the leaver forward for the passenger seat then could get the backrest to go back after 10minutes of trying it went back. So today got them to look at it while it was being VPP to be told the whole seat needs replacing which will be 5-6 days, Now they are collecting the car from my work OK fair enough, I did asked if it can be valet again said be able to sort it out. but driving back was think I should have asked for some compensations, whats your views on what I should asked for?

[Kev]

Matts?
A free bottle of oil?
A model rocco?

[Scirocco Bhoy]

What's VPP?

[ashley1407]

What's VPP?

+1

[trix]

Vehicle Paint Protection possibly...

[clown99]

cheers trix yea that what vpp is

[ashley1407]

Vehicle Paint Protection possibly...

Ahh! :oops:

[MKAndy]

Why should you have compensation? They told you why they couldn't do it, and now they're doing it?

[maisbitt]

They probably think they've done enough with the free valet - did you really need that? How much mess could you have made with a few days of ownership? Good will gestures from VW are notoriously tight unless you're in a potential car rejection situation (faulty fold back mechanism on seat won't do it). It's good of them to pick it up from your place.

At the end of the day we rant at the dealer, but it's not their fault, they've got to fix the factory's shortcomings.

Here's my experience of VW goodwill:-

After my Golf GT Sport got clattered by a bus for a non fault accident, it was sent for £6000 of repairs at Benfield VW's bodyshop. They didn't touch the car for 3 weeks after the parts came in (so a quoted 4 week repair including waiting max 2 weeks for parts became 7 weeks), it was returned to me with a dangerous brake fault (caliper loose and misaligned), oily handprints all over the interior, and a paint job so thin on the new rear quarter panel that it started to rust around the wheel arch after 3 months. To top it all, they stole my oil top up bottle from the boot, which was unused, as the car was only a month old when they got their hands on it. It was a dark evening and lashing down with rain when I got the car back, so I hadn't noticed how bad the brakes were or the oily handprints until the next day.

VW UK got involved when I complained, and all I was offered as a goodwill gesture from the bodyshop was a free Valet (with more oily handprints presumably?). VW UK urged me to accept the valet so they could close the file as "satisfied customer" on the outcome, I refused as I wouldn't trust those monkeys to check the tyre pressures!