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Dash/MFD dead
Posted: Sat Jan 09, 2016 2:16 pm
by RobTriskele
Hi everyone.
I'm a fairly new Scirocco owner and am really enjoying my new car. I've had 8 months of trouble free fun.
However.
This morning I went to the car, unlocked it, got in, key in ignition while farting about with the seatbelt, turned key, engine fired up and stopped almost immediately. It was fairly cold this morning but not frosty, so I tried again, same. Tried the third time and happened to notice the dash/MFD was dead, nothing. I do have power to heater controls, radio, interior and exterior lights.
Now, I've done some snooping around the Internet and it seems that it may be a problem relating to the dash/MFD pod which is where the immobiliser is situated, seems a reasonable theory.
So, has anyone else had this problem and solved it without spending a complete fortune? If thats what it takes then I have no quarms taking it to a dealer to be fixed but I'm wondering if theres a simple solution before I take that path.
Thanks in advanced
Re: Dash/MFD dead
Posted: Sat Jan 09, 2016 3:20 pm
by Cuprabob
The RFID reader is located in the ignition switch. First thing I would do is try the spare key to rule out a fault with the key fob
Also worth giving the fuses a once over too.
Re: Dash/MFD dead
Posted: Sat Jan 09, 2016 4:31 pm
by RobTriskele
Good shout with the key, unfortunately same, all the fuses check out with a continuity tester too.
Re: Dash/MFD dead
Posted: Tue Jan 12, 2016 9:54 pm
by RobTriskele
Apparently I this issue is cause by a defective processor which forms part of the electronics behind the clocks. Mines been sent away to a company called Cartronix to have a new processor fitted for £150. All immobiliser and odo information is kept so you don't have to get VW to reprogram anything. It's due back tomorrow so with any luck everything should be tickity boo!
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 12:11 am
by adam12
I have the same issue with my Scirocco 2010 GT 2.0 TDI.
I can use my key to unlock and lock the car but can't seem to do anything when key is in ignition. The cluster is completely dead.
Let me know if the issue is resolved. I might have to send mine too then
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 12:58 pm
by adam12
RobTriskele wrote:Apparently I this issue is cause by a defective processor which forms part of the electronics behind the clocks. Mines been sent away to a company called Cartronix to have a new processor fitted for £150. All immobiliser and odo information is kept so you don't have to get VW to reprogram anything. It's due back tomorrow so with any luck everything should be tickity boo!
Did you take the vehicle to VW?
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 5:50 pm
by RobTriskele
I spoke to VW initially and all they said was to bring it in for diagnostics. This along with paying to get it recovered or towed put me off to start with.
The module is back in my car and everything is back to normal.
Highly recommend Cartronix, the guy I spoke with on Monday was confident and knowledgable. They turned my clocks around within a few hours and has them back in the post the same day they received them. Great service.
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 6:37 pm
by adam12
Where abouts are they located?
The problem which I'm having is I can lock and unlock the doors, all interior and exterior lights operate.
Windows don't work.. neither does anything happen when I put key into ignition. Cluster is completely dead.
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 6:46 pm
by RobTriskele
They're based in Waterlooville, near Portsmouth. I had issues with the windows as well so it could be a similar problem with yours. Give them a call, the guy I spoke to knew exactly what was up when I described the symptoms.
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 7:54 pm
by adam12
If you can pm me their number that would be smashing pal and also if you can describe what they did roughly too as that's a distance away from me. Located in West Yorkshire near leeds
Re: Dash/MFD dead
Posted: Wed Jan 13, 2016 9:05 pm
by RobTriskele
They replaced the processor in the back of the cluster, that's all they told me. More info and contact deets on their website
http://www.cartronix.co.uk" onclick="window.open(this.href);return false;
Re: Dash/MFD dead
Posted: Thu Jan 21, 2016 1:10 pm
by adam12
RobTriskele wrote:They replaced the processor in the back of the cluster, that's all they told me. More info and contact deets on their website
http://www.cartronix.co.uk" onclick="window.open(this.href);return false;
Thank you, I've changed battery and starter motor in my car, still nothing. Just posted my cluster of to this company today hoping this resolves the issue.
Re: Dash/MFD dead
Posted: Thu Jan 21, 2016 2:02 pm
by Roy_01
adam12 wrote:RobTriskele wrote:They replaced the processor in the back of the cluster, that's all they told me. More info and contact deets on their website
http://www.cartronix.co.uk" onclick="window.open(this.href);return false;
Thank you, I've changed battery and starter motor in my car, still nothing. Just posted my cluster of to this company today hoping this resolves the issue.
Starter motor? What has that in common with a dead instrument cluster?
Re: Dash/MFD dead
Posted: Thu Jan 21, 2016 6:55 pm
by adam12
Roy_01 wrote:adam12 wrote:RobTriskele wrote:They replaced the processor in the back of the cluster, that's all they told me. More info and contact deets on their website
http://www.cartronix.co.uk" onclick="window.open(this.href);return false;
Thank you, I've changed battery and starter motor in my car, still nothing. Just posted my cluster of to this company today hoping this resolves the issue.
Starter motor? What has that in common with a dead instrument cluster?
My starter motor had a slight crack on it some how. So I had assumed it had something to do with it. Later found out that power of the main electrics in a Scirocco comes from behind the instrument cluster. So is that is dead then majority of electrics and ignition is pretty much dead too.
Sent mine of for repair. Fingers crossed it solves the issue otherwise I'll be playing the guessing game...
Re: Dash/MFD dead
Posted: Fri Jan 22, 2016 9:08 pm
by RobTriskele
Let us know how it goes, Adam12.
Re: Dash/MFD dead
Posted: Tue Jan 26, 2016 10:28 am
by adam12
RobTriskele wrote:Let us know how it goes, Adam12.
Received it back. Still no power to cluster. I have rang cartronix and they have advised to check fuses again. I might just have to take it to a vw specialist
Re: Dash/MFD dead
Posted: Tue Jan 26, 2016 11:14 am
by Phil
Might be worth poping up a new thread with your location and electric specilists - might even find one on here mate
Re: Dash/MFD dead
Posted: Tue Jan 26, 2016 12:54 pm
by adam12
philjay92 wrote:Might be worth poping up a new thread with your location and electric specilists - might even find one on here mate
Thanks will do :-)
Re: Dash/MFD dead
Posted: Tue Jan 26, 2016 7:06 pm
by adam12
RobTriskele wrote:Let us know how it goes, Adam12.
Got the car running again, one of the wires was slightly loose.
Re: Dash/MFD dead
Posted: Thu Aug 12, 2021 10:17 am
by Kageira
Very very long time lurker with a 2008 2.0 Scirocco. I just had to sign in to say that this thread has saved me so much time and effort. Called Cartronix and Tony confirmed that my issue sounds like the instrument cluster, advised me of prices and even guided me on how to take it off (Which is surprisingly simple).
I am just waiting for they form to be emailed and I too will be sending mine off for repair.
Just want to say thanks to you all
Kag