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Ammending a new order
Posted: Tue Aug 07, 2012 1:49 pm
by inlandknight
Hi All,
I have recently ordered a new Scirocco R. However i now want the recaro seats included in the build. I rang the VW garage and they said that the order cannot be ammended, even though the car is not due to be built for another 2 months?! He said that if i wanted to amend the order we would have to go back to square one and start all over and loose my deposit.
Is this really true?
Many thanks
Chris
Re: Ammending a new order
Posted: Tue Aug 07, 2012 2:20 pm
by Cuprabob
With my dealer you can change the order up until the factory has confirmed the build date and have done so.
Re: Ammending a new order
Posted: Tue Aug 07, 2012 3:17 pm
by inlandknight
thats not good
i have been given a week number which i presume is the buid date (they said it will be some time in October)
Re: Ammending a new order
Posted: Tue Aug 07, 2012 3:34 pm
by shaps
Hi
I`m the same
my build date is week 37 (sept 10) i tried to amend my order about a month ago and they told me if the order is comfirmed thats it
only wanted to change the stereo to rns 510
Martin
Re: Ammending a new order
Posted: Tue Aug 07, 2012 3:38 pm
by thecrofter
Sounds like salesman bull to me. Never mind changing the options, I changed my order from a GT to an R-Line with no problems
Re: Ammending a new order
Posted: Tue Aug 07, 2012 3:38 pm
by inlandknight
terrible...surely all they need to do is send a quick email or change the order on the system...its ridiculous! the car is not even built yet?!
Re: Ammending a new order
Posted: Tue Aug 07, 2012 3:40 pm
by inlandknight
thecrofter wrote:Sounds like salesman bull to me. Never mind changing the options, I changed my order from a GT to an R-Line with no problems
Hi
Did you have a build date confirmed?
They said something about it being in "state 20" or something?!
Re: Ammending a new order
Posted: Tue Aug 07, 2012 5:04 pm
by thecrofter
Must admit I didn't have a build week confirmed but I changed my order in early April and the car was delievered and registered on 01 June!
Re: Ammending a new order
Posted: Tue Aug 07, 2012 5:16 pm
by trix
Have any of you queried this with vw customer services? (it may be helpful to have your commission number from your dealer for this)
Re: Ammending a new order
Posted: Tue Aug 07, 2012 6:12 pm
by shaps
I shall call them first thing tomorrow
Thx
Re: Ammending a new order
Posted: Wed Aug 08, 2012 7:08 am
by inlandknight
I will also do that this morning the number is...
Customer Care
If your local retailer is not able to help you, Please Call:
0800 0833 920
Re: Ammending a new order
Posted: Wed Aug 08, 2012 10:32 am
by shaps
Spoke to customer services,They said if order is confirmed you can`t change anything
Build date = confirmed
Re: Ammending a new order
Posted: Wed Aug 08, 2012 10:58 am
by inlandknight
same here...build date confirmed
i think i will just bite the bullet and see if i can get seats added once i have the car.
I still dont understand why they cant change something (which is probably a few details on the system) as the car has not been built yet.
Re: Ammending a new order
Posted: Wed Aug 08, 2012 11:17 am
by RW1
inlandknight wrote:same here...build date confirmed
i think i will just bite the bullet and see if i can get seats added once i have the car.
I still dont understand why they cant change something .
Because they have committed parts from the suppliers as "just in time" delivery. If they didn't freeze the build, the production line would be a mess with customers changing things.
C.