Re: Possible DSG Issue
Posted: Thu Sep 25, 2014 5:06 am
Hi,
Yep - got the fault to repeat and then wrote a very long and detailed document outlining the background, the fault, the instances where it occurs etc. etc. etc.
When I went in to drop the car off for a service I presented the service department with the document and sort of apologized for such a detailed document BUT they were gushing and saying thank you, thank you, we wish everyone did this.
As you rightly point out - repeat ability is the key or they have no idea how to address it.
If you empower the dealer/mechanics they have grunt to go back to VW and push. If it is unclear then VW just tend to stonewall ad then the dealer is left to break the bad new to the customer.
Regards
Mark
Yep - got the fault to repeat and then wrote a very long and detailed document outlining the background, the fault, the instances where it occurs etc. etc. etc.
When I went in to drop the car off for a service I presented the service department with the document and sort of apologized for such a detailed document BUT they were gushing and saying thank you, thank you, we wish everyone did this.
As you rightly point out - repeat ability is the key or they have no idea how to address it.
If you empower the dealer/mechanics they have grunt to go back to VW and push. If it is unclear then VW just tend to stonewall ad then the dealer is left to break the bad new to the customer.
Regards
Mark