I know I am new on here but just a warning to those out there looking to buy new VWs or indeed require a service.....quite simply do not use the above.
I bought I new car from them back end september, start october. Still arguing with them about the repairs they owe me on the paintwork, when I bought it, it was sparkling with no marks and perfect paintwork then when I picked it up there was scratches on ever panel.
Its been in with them again since then and they cut and mopped it but when I collected it there was still polish and cutting compound on the car.
Swirl marks still cover the entiire car and they didnt even wax or protect it afterwards.
Having conversations with brand management and MD passenger cars UK have led to me having to use a VW approved bodyshop which I am already dubious of but seems to be the only solution that they will actually agree to.