I went to collect my brand new Roc today and got told I couldn't have it because it hasn't been registered and taxed yet
Apparently, the network was down between the dealership and DVLA (they said it was down for the whole of the UK, but I think they were just full of c**p). They told me it went down yesterday afternoon and hasn't been working since. It looks like I'm going to have to wait until Monday before I can collect my car!!
I did get to look around it and sit in it, but that has just made me more frustrated
Has anyone else had this problem before? What kind of problems has everyone else had when collecting a new car?
This is not an automated signature. I have to type it in manually every time
wigit wrote:You would have thought they would have let you know yesterday
To be honest, the salesman has been rubbish. Not once has he contacted me during the order - I've had to chase him every time.
As I was leaving he did say he'd contact me if the system came back on today. I had to bite my tongue from telling him that would be the first time he'd have rang me, but I didn't. Rather get my car first before I give him "feedback".
I don't actually expect him to ring me on Monday either. I'll just have to wait and see...
This is not an automated signature. I have to type it in manually every time
lancs_lad wrote:Glad that didn't happen to me when I picked mine up as it was 200 miles away!
TBH that's a rubbish excuse. What's his excuse for not getting off his backside and visiting the nearest DVLA office to do it manually?
I thought they could just pop down the post office as well, but he gave me some excuse about needing a duplicate V5 document, which takes 5 days to get from Germany, to let them register at a PO. I'm not sure it that is true, or just another story?
Note: Just checked the DVLA site and none of the local offices are open on a Saturday.
EDIT: Just had another look on the DVLA site and saw this about registering a new car. Seems they were telling the truth.
Registering and taxing the vehicle
You can apply for registration at your nearest DVLA local office. The application takes about a week. There is no ‘over the counter’ service.
This is not an automated signature. I have to type it in manually every time
SimplyGed wrote:
EDIT: Just had another look on the DVLA site and saw this about registering a new car. Seems they were telling the truth.
Registering and taxing the vehicle
You can apply for registration at your nearest DVLA local office. The application takes about a week. There is no ‘over the counter’ service.
The dealer should have sorted registration out in terms of allocating a plate before you arrived ditto the tax disc.. The system works also Saturdays and Sundays.. anyway unless your dealer is a one man band I'd have expected the back office to have sorted all the paperwork for the salesman. I'd guess they'd forgotten to allocate you car at all on the dvla system. Did they have the plates made up and on your car?
As long as the registration mark and tax disc have been done IIRC a V55 can be filled out in cases of computer failure.
b0rk wrote:
The dealer should have sorted registration out in terms of allocating a plate before you arrived ditto the tax disc.. The system works also Saturdays and Sundays.. anyway unless your dealer is a one man band I'd have expected the back office to have sorted all the paperwork for the salesman. I'd guess they'd forgotten to allocate you car at all on the dvla system. Did they have the plates made up and on your car?
As long as the registration mark and tax disc have been done IIRC a V55 can be filled out in cases of computer failure.
I might have got mixed up with what they were trying to do. The car did have plates and they were on the car - but no tax disc. Maybe the computer system they said was down was just to print out the tax disc?
Oh well, I hope the system is up and running tomorrow. I want my Roc !!
This is not an automated signature. I have to type it in manually every time
The system that generates the registration mark and ultimately the details needed for a V5C also allows the dealer to tax the car. They can sort out tax at the point a registration is allocated, a blank tax disc can be fill out by hand and a paper V55 to notify the dvla who you are
Even still they really should have had everything sorted before you arrived or called to postpone...
