dealer problems

Talk about general things related to the new VW Scirocco in here.
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damiank250
Posts: 182
Joined: Sat Sep 10, 2011 4:52 pm
I drive a: GT 2.0 TDI 140/150
In: Deep Black
With a: Manual box
Options: standard for now

Re: dealer problems

Post by damiank250 »

Yes I have contacted head office today. Been back after the branch manager refused to return my calls today and was dealt with appallingly by the sales manager who shrugged and said he wasn't authorising repair and that I should wait 2 weeks until the after sales Manager returns from his holiday.
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Gilez
Posts: 341
Joined: Sat Oct 03, 2009 7:06 am
I drive a: GT 2.0 TDI 170/184
In: Rising Blue
With a: Manual box
Options: Folding mirrors, luxury mats, Black leather interior, DAB RCD510 Radio, Sill Protectors

LED side, interior, number plate, puddle and footwell lights.

DRL coded off, so side lights only. Beep for alarm set/unset coded on.

Build Week 5 2010
10.02.10 - on the boat to the UK
20.02.10 - Took delivery
Location: Midlands

Re: dealer problems

Post by Gilez »

Just get back onto VW Customer Services. From my experience, they are keen to sort out problems with customers and will intervene with dealers.
I can rely on my car, it's my Roc!!!
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