Disappointing News or What!

[RW1]

Good news

So did they say what all the problem was about???

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[gavmac89]

Good news

So did they say what all the problem was about???

.

Nah, The technicians were over to carry out "quality checks" and check the washers supposedly? Nothing was found and all was ok. Very strange but dont think I will ever know. Lets hope it arrives on thursday, just seen the weather forecast and its due to snow quite a lot tomorrow

[alymac]

i would be a bit suspect, did you see your car? is anybody else reported the same problem?

i would be thinking that some how they damaged it and was fobbing you off until they had a chance to fix it,

hope im wrong thou!

[mitb67]

Good news

So did they say what all the problem was about???

.

Nah, The technicians were over to carry out "quality checks" and check the washers supposedly? Nothing was found and all was ok. Very strange but dont think I will ever know. Lets hope it arrives on thursday, just seen the weather forecast and its due to snow quite a lot tomorrow

Hi, @gavmac.
I hope you did not have any nasty surprises with your car. Is it everything ok ? Congratulations for your new roco and I wish you zero problems and only joy out of it for the years to come.
I read the entire thread. What puzzles me is the fact that these communication and tech problems seem to be universal: common to any country and to any car brand. I just finished some reading on some local forums. Everybody (VW, fiat, renault, ford etc) complain about the same issues: lack of responsiveness on dealer behalf, technicians with poor technical skills or/and that require additional expertise from "the level above", need of "advice for a good garage and service", extremely poor customer support etc. Moreover, I read that some guys even mark parts of the car because, reportedly, in some garages they have replaced (!!!) original, new parts, with some other junk when the car was brought in for periodic service, for example (!!!). Fortunately, we have a public regulator here that deals with what they call "the protection of the consumer". There should be something similar in UK too. Altogether, filing a complaint with them is highly efficient: they have the power to shut down entire businesses if something is seriously wrong with the products or services or with the compliance to the contractual terms. People sued banks, here, for such kind of problems, and they won.

This is the kind of stuff that gives me goose bumps, a snapshot of the things I should expect to come when I will deal with this level of "expertise" and "support" from a car manufacturer (dealer). And, once again, this is common for all brands. See what happened to Toyota, for example. Most businesses prefer to deal with such things on the brink of criminality rather than ascertain real solutions that would otherwise momentarily impair their sales or revenues. Their so called "strategic" vision and commitment to the customers is more or less bits of the same meaningless boilerplate language. Since the majority of the CEO community is made of well-dressed morons, I won't expect things to change in the near future. I don't know if this gives you any comfort, but it seems that this is a global symptom. I hope you had them sorted out and you enjoy your car in full spec compliance. Be it so. Be happy. You're healthy, you live in one of the most beautiful cities in the world and you have a functional roco.

Best regards,

Tom